FREQUENTLY ASKED QUESTIONS
Let’s Make Your Experience Effortless.
Below you’ll find helpful information about this trip that will help you prepare for your journey with Wren International. If you have additional questions, please contact your planners — we’re here to ensure every part of your trip is seamless from start to finish.
Before My Trip
Weather conditions will be warm and humid (mid 60s at night - high 80s during the day), so be sure to pack comfortable clothing. Here are a few must-have items (including dress code requirements for the resort):
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passports *REQUIRED* (valid for 6 months beyond travel dates)
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toiletries, medications
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swimsuit, sunscreen, hat
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comfortable sneakers/tennis shoes, socks, flip flops/sandals
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shorts, capris
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bathing suit wrap/cover-up
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phone, laptop, chargers
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credit/debit cards for personal expenses
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DINNERS: the resort requires the following attire for dinner at certain restaurants - long pants, slacks, dresses (no shorts) / dress shirts, collared shirts, polos, blouses / closed toe shoes (for men)
Currently there are no vaccinations required to travel to Mexico.
A passport is required for this trip and must be valid for at least 6 months BEYOND travel dates. Your passport must be shown at the airport and upon hotel check-in. Flights will be booked with the EXACT NAME that appears on the submitted passport. Visas are not required for those traveling with US passports.
Mexico uses the same plug types as the United States (standard two- and three-prong outlets), so most U.S. phone, tablet, and laptop chargers can be used without an adapter. Mexico’s voltage is 127V, which is compatible with most modern electronics and chargers. We recommend checking the label on any specialty items (such as hair tools or medical devices) to confirm if they are suitable for 110V–127V power.
Accommodations
Please review the resort's dress code below and follow these guidelines for restaurant dining:
Casual Restaurants: Oceana or Seaside
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long shorts or capri pants
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sneakers, tennis shoes, or sandals
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no sleeveless shirts or tank tops for men
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bathing suit wrap or cover-up for women
Casual Elegance Restaurants: Portofino, Bordeaux, El Patio & Himitsu
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long pants required for men
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sneakers, tennis shoes, or dress sandals
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dress shirts with short sleeves or collared shirts (polos)
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no sleeveless shirts, tank tops, or flip flops
Formal:
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men: long pants, collared shirts, dress shoes
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women: blouses, skirts, slacks or dresses, and dress shoes/sandals
Yes, WiFi is free for all resort guests.
Secrets Tulum Resort & Beach Club offers 10 distinctive dining options including International à la carte restaurants, a buffet, grill, and a café. From seasonally-inspired menus to authentic regional favorites, there is a culinary experience for every palate. Enjoy your favorite cocktail or signature drink at any of the 4 bars while lounging poolside or relaxing at the Beach Club.
Flights
Upgrades are not available on group airline contracts. Therefore, if interested in upgrading your seats or changing your flights, you must contact Mieke White at mwhite@wrenintl.com before November 1, 2026. Otherwise, we won't be able to help in booking other flight/seat options. Due to group contract policies with the airlines, we will begin issuing all tickets soon after the date above. We will then send flight confirmations to all participants @ one month prior to travel.
You can also purchase your own flights if so desired. In return, Wren/Mountainland can issue up to $700 per person (post-trip) as a refund. Your flight plans must match up with the exact dates and airports as indicated on the flights page. If this is your preference, please contact Mieke White at mwhite@wrenintl.com before the date indicated above so that we can remove you from the group contract.
Your exact airline will be assigned at random based on the total number of seats available on our Mountainland group contracts.
Checked bags are not included on these flights. For each individual traveler, American Airlines will charge $50 for the 1st checked bag (up to 50 lbs). Due to limited cargo space on bus transfers, we do ask that each individual bring just one (1) checked bag (2 total checked bags per couple).
When boarding the plane, travelers are allowed one (1) carry-on bag, plus one (1) small personal item (like a backpack or purse).
The Trip
Travel insurance coverage is provided for the specific dates of this travel program. Such insurance can protect travelers in cases of medical emergencies, accidents, baggage delays, and possible delays with group flights. In such cases, each traveler would file a claim with the insurance provider as needed.
Additional insurance coverage leading up to the actual travel program is not provided (such as trip cancellation due to personal reasons prior to departure).
Tipping is included on all group airport transfers and confirmed group activities. For optional tours and personal activities, you are encouraged to include a tip when good service is provided.
As a general rule, we recommend all participants to be cautious while traveling, but don’t forget to also relax and enjoy your time!
Some helpful tips:
- Make photocopies of your trip itinerary, credit cards, passports, and any other important documents. Leave the copies at home with a friend in case you lose this info while traveling.
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Leave valuables at home.
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Have enough cash in case of an emergency. Your cash and credit cards are most secure when locked in your room safe at the resort.
- Don’t lose sight of your personal belongings.
- Avoid using unofficial or unmarked taxis at night.
- Carry your camera with a strap around your neck.
- Keep a low profile and avoid loud conversations or arguments.
- Do not discuss travel plans or other personal matters with strangers.
- Avoid scam artists.
- Beware of strangers who approach you with 'bargains' or offering to be your guide(s), as well as potential pick pockets.